Quiz Module #1 52 Quiz Module 1 Which are the main capacities of organisational resilience? Preparedness, adaptive and recovery. Flexibility, agility and robustness. Preparedness and recovery. Interoperability, solidarity and robustness. Indicate if this statement is true or false: Resilience is about managing one-off crises. True. False. Which is the main ability for organisations in the post-crisis phase? Preparedness. Adaptive. Recovery. None of the answers is correct. Any significant disruption has negative consequences on firm’s Performance. Sales. Production Level. Profits. The ease with which the firm is moved to this new unstable state is a measure of: Adaptive. Resilience. Preparedness. Vulnerability. Which capacity is defined in the following statement: Ability to modify its strategy, operations, systems management, governance structure and decision-making capacity to cope with disruptive events? Recovery. Preparedness. Adaptive. None of the answers is correct. Which one of the following disruptive events is not related to financial problems? Restricted access to credit. Interest rate changes. Increased competition. Liquidity problems. The following disruptive event: “Industrial espionage“ belongs to: Distribution. Social. Environment. Technology. “Bad reputation of an organisation” is: Disruptive event. The cause of a disruptive event. The consequence of a disruptive event. None of the answers is correct. To facilitate the decision-making process for selecting the best action to improve preparedness capacity, instead of estimating the savings after the implementation of a preparedness action, the following can be used: Utility. Complexity. Utility and complexity. None of the answers is correct. The complexity of implementing a preparedness action represents: The cost of the disruptive event. The cost of the preparedness action. The savings generated by the implementation of an action. The usefulness of the preparedness action. If a company is willing to invest 1.00€ in enhancing its preparedness capacity, which of the following actions should be implement? Action 1 – Cost of the action 1 = 500€, Savings after implementation = 250€ // Action 2 – Cost of the action= 250€, Savings after implementation = 300€ // Action 3 – Cost of the action: 1.000€, Savings = 800€ Action 1. Action 2. Action 3. Action 1 and 2. This preparedness action: “Classification ABC-XYZ” is not useful for one of the following disruptive events: Limited storage capacity. High times in the search for materials, components. Loss of products’ traceability within the storage area. Entry of new competitors in emerging countries. Which of the following preparedness action is not suitable to be implemented to face the disruptive event: “Increase of competitors”? Search for alternative suppliers. Definition of differentiation strategies from competitors. Benchmarking. Definition of policies to focus efforts on providing better customer service. Why is it important to record knowledge related to a specific event? To make statistics on the frequency of occurrence of such an event. To know how to act if a similar event happens again. To know who is the person responsible for the recovery steps. All answers are correct. Why is it important to record the rationale for why specific actions were taken? Because top management wants to know everything. Because this way whoever has to implement the recovery action knows in detail why things are done this way and not another way, and can even propose improvements. Because this way you can know when the disruptive event will happen again. All answers are correct. Staff education and training is one of the steps of the methodology to enhance OR. To which phase belongs this step? Continuous improvement and innovation. Start and star-up. Diagnosis, planning and implementation of actions. Calculation of the enterprise resilience Index. Indicate if this statement is true or false: Overconfidence is an enemy of OR. True. False. Which statement is true? Disruptive events are always unpredictable. There are disruptive events that do not alter the normal level of operation. When a disruptive event happens, the organisation’s first response tries to take the appropriate measures so that the consequences are not more serious. The more adaptable an organisation is, the more vulnerable is. Indicate if this statement is true or false: The adaptive capacity is considered necessary for the pre-crisis perspective. True. False. Your score is GO BACK to module #1
