Quiz Module #3 20 Quiz Module 3 What is a crisis management plan?(one selection) A crisis management plan is a document that describes the processes an organization will use to respond to and manage a crisis situation A crisis management plan is a document setting out a business’s future objectives and strategies for achieving them. A crisis management plan is a set of guidelines used to prepare an organization for an emergency or unexpected event. A crisis management plan is a strategic plan that dictate the important decisions made within a business for the recovery from a crisis. Which of the following consist threats for a company? (More than one selection applies) Earthquake Personnel Shareholders Data loss Which of the following consist components of the crisis management plan? (More than one selection applies) Business Plan Crisis Management Team Crisis Communication Plan Personnel Performance Evaluation What are crisis management key performance indicators (KPIs)? (one selection) Key performance indicators are numbers that help the Crisis Management Team to estimate loss from a financial crisis. Key performance indicators show the damages from a crisis in percentage. Key performance indicators on Crisis Management are metrics that help the organization identify the strengths, weaknesses, and opportunities of its crisis management posture; KPIs also help in improving its crisis response and management capability. Key performance indicators are metrics that help management to assess threats and establish crisis action plans. How often should the CMP be tested? (one selection) Annually At defined time intervals or whenever major changes in the organization occur Semiannually Every five years Who of the following should be members of the crisis management team? (More than one selection applies Call Center Team Spokeperson/Public Affairs Advisor Site Restoration Team Crisis Coordinator Which statement is more correct on the role of the crisis management team? (one selection) The crisis management team is formed to manage the organization response against a crisis, manage and respond to threats, decide on response and resolution strategies and tactics and protect it against the negative effects of a crisis. The crisis management team is responsible for building security architecture and engineering security systems, as well as working closely with DevOps teams to ensure continuity. The crisis management team develops the different aspects of the crisis communication plan. The crisis management team decides for the technological equipement and technological advances to include into the crisis management plan. Which is part of the role of the Crisis Coordinator (one selection) To manage the CMT To classify the crisis and its communication to the organization To develop, review, distribute the crisis management plan and train CMT members and others as appropriate. To care for employees and their families A subject matter expert to contribute to CMT could be (More than one selection applies) A legal advisor Security experts The cleaning team crew Insurance experts What are parts of Management responsibility in Crisis Management? (More than one selection applies) Management is responsible for establishing internal controls, to maintain and communicate within the organization adequate policies and procedures. Management is responsible to determine and provide all resources needed for the establishment, implementation, maintenance and continual improvement of the crisis management plan. Management is responsible to define lines of authority and accountability for the crisis management, i.e. who has final authority and who reports to whom. Management is responsible for managing the crisis response, determine the priorities and objectives of the action plan while also directing the rest of the crisis management team. What is a crisis communication plan? (one selection) A crisis communication plan is a document that describes the processes an organization will use to respond to a crisis situation. A crisis communication plan is a document setting out the communication of business’ future objectives and strategies for achieving them. A crisis communication plan is a set of guidelines used to assist a business on how to communicate with the public and employees during an unexpected event. A crisis communication plan is a strategic plan that dictate the important decisions made within a business for the recovery from a crisis. A crisis communication plan is needed (one selection) Only if there is a PR crisis In any crisis Only if the crisis concerns social media In natural crisis that necessitate announcement Whose responsibility is to keep informed the employees about during a crisis? (one selection) CMT Leader. Human Resources Manager. Crisis Coordinator. Company’s spokesperson. Who should be assigned to update the company’s website during a crisis? (one selection) CMT member or Crisis Communication Team member or members with authority to update the company’s website during a crisis IT Information Manager Marketing Team Crisis Coordinator Audiences of external communication during a crisis are (More than one selection applies) Employees families. Regulators. Media and public. Suppliers. What is crisis management awareness? (one selection) Crisis management awareness is the process to impart knowledge and ensure understanding of their roles and responsibilities, emergency measures and plans Crisis management awareness is the process to inform employees, partners and suppliers of the recovery measures and the timeframes set out in the CMP Crisis management awareness is the concern about and well-informed interest in a particular situation or development. Crisis management awareness is the action of teaching a person a particular skill or type of behaviour Which of the following is part of the crisis management training? (More than one selection applies) Testing and Exercising Plan. CMT Training. Evacuation drills. Awareness seminars on crisis management. Why after every test or exercise a post-exercise report is required? (one selection) For audit purposes. To document and plan to implement any improvements and changes arisen from the tests and exercises For archiving For regulators, in case it is asked What is a Crisis Management Plan tabletop exercise? (one selection) A communication exercise A full live exercise A simulation exercise A simulation exercise with main participants the CMT members being all together in a room What are the CMT members asked to consider during a tabletop exercise? (More than one selection applies How customers will be affected by the scenario and responses Specific organizational risks depending on the scenario Processes recovery and organization’s performance Security of company data and assets Your score is GO BACK to module #3
